![]() pem file (remember you can copy-paste your primary key into a file and name it. ![]() EinsteinVision import EinsteinVisionService genius = EinsteinVisionService( email = '', pem_file = '') ![]() This content is licensed under the MIT license.From EinsteinVision. Confirm that the article opens inside Salesforce. The Lightning component updates with articles related to the chat message. From the end user's chat window, type a message that corresponds with the dataset that was used to train Einstein.Send an ACD chat message to an active user in Genesys Cloud for Salesforce.The key file is named einsteinplatform.pem. Click 'Download Key' to save the key locally. After successfull login, it will redirect to the Download Private Key Page. Note: Be sure to select Start automatically. When we sign up for an Einstein Platform Services account, the platform stores the email address from our Salesforce org. This Lightning app must have an Open CTI Softphone. Add the PureCloudKnowledgeUtility Lightning component as a utility item to a Lightning app.The unmanaged package uses this access token. If you did not upload the einstein_platform.pem file in step 3, then also add ACCESS_TOKEN. At a minimum, add USER_EMAIL and MODEL_ID. ![]() Add values to the PureCloudKnowledgeConstants Apex class.Open a Lightning app and click Files in the top toolbar. Add the Files object as a navigation item to a Lighting app.ī. You downloaded this file when you signed up for Salesforce Einstein.Ī. (Optional) To dynamically create access tokens, use Salesforce Files to upload the einstein_platform.pem file.Alternatively, you can manually create an Aura Component Bundle and add the code from this repository. In your Salesforce organization, install the unmanaged package.Click the right arrow to add it under Chosen. Under Client Event Types, select Notification.Under Client Event Settings, choose the Lightning Message Channel Client Event Message Type.Under Choose a Call Center, select the Genesys Cloud for Salesforce Lightning.In your Salesforce organization, click Configure next to the Genesys Cloud for Salesforce managed package.The training is complete when status is SUCCEEDED and progress is 1.Ĭonfigure the Genesys Cloud for Salesforce Managed Package Create the dataset using the einstein-example-dataset copy.csv file.Ĭurl -X GET -H "Authorization: Bearer " -H "Cache-Control: no-cache".Enter your credentials for Einstein and the key from the einstein_platform.pem file. Generate an OAuth token to use in the API calls.ī.The following API calls and information come from the Salesforce Einstein documentation. These steps use the example dataset in the einstein-example-dataset copy.csv file. Check your email to verify your new account.On the activation page, download the einstein_platform.pem file.Download Salesforce's Data Loader application.Import Salesforce Knowledge articles from the simple-sample-knowledge-articles.csv file.To fix the problem, replace every instance of "Knowledge_kav" in PureCloudKnowledgeUtilit圜ontroller.apxc with your object name. Important: If the name of your knowledge article object is different from the default name (Knowledge_kav), you will not see any search results. Configuration Set Up Salesforce Knowledge ACD chat working in your Genesys Cloud organization.Harness the power of image recognition to solve an array of use cases such as visual search, brand detection, and product identification. Use Einstein Platform Services to seamlessly integrate custom deep-learning models into your CRM workflows. Version of the Genesys Cloud for Salesforce managed package that supports Lightning Message Service. Einstein Platform Services Developer Guide.Genesys Cloud for Salesforce Version 4.1 or later installed in your Salesforce organization.įor more information, see Set up the Genesys Cloud for Salesforce integration.Send an ACD chat message to an active user in Genesys Cloud for Salesforce and confirm that the Lightning component updates with articles.Install the unmanaged package or manually add the code from this GitHub repository, add a Lightning component to an app, and add values to the PureCloudKnowledgeConstants Apex class.Configure the Genesys Cloud for Salesforce managed package to enable client events with an event type of Notification and expand chat notifications.Set up Salesforce Knowledge and train your data for Salesforce Einstein.These items show how Salesforce Einstein can display Salesforce Knowledge articles based on ACD chat messages in Genesys Cloud for Salesforce. This repository contains a Salesforce Lightning component, Apex classes, and supporting files for use with Genesys Cloud for Salesforce. Genesys Cloud for Salesforce Einstein Example
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